Shipping policy
Shipping Policy
Thank you for shopping with Debrief. We’re committed to delivering your order quickly and safely. Please review our shipping details below.
Shipping Provider
We ship all orders using Australia Post via MyPost Business with Ez Label, ensuring reliable and trackable service both domestically and internationally.
Processing Time
- All orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
Domestic Shipping (Australia)
| Shipping Option | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Parcel Post | 2–6 business days | Calculated at checkout |
| Express Post | 1–3 business days | Calculated at checkout |
Delivery times may vary for regional or remote areas. All domestic parcels include tracking.
International Shipping
- We offer international shipping to selected destinations.
- Rates and delivery times are calculated at checkout based on weight and location.
- All international parcels include tracking.
Note: Import duties, taxes, and customs fees may apply and are the responsibility of the customer.
Order Tracking
Once your order has shipped, you'll receive a confirmation email with a tracking number. You can track your order in two ways:
- Via Australia Post: Track here
- Via the Shop App (by Shopify): Download Shop App for real-time delivery updates
Shipping Address Accuracy
Please double-check your shipping address before completing your order. Debrief is not responsible for delays or lost parcels due to incorrect or incomplete address information.
Lost or Delayed Orders
If your order hasn’t arrived within the expected time frame or appears lost, contact us at info@debriefstreetwear.com with your order number and we’ll assist you as soon as possible.
Need Help?
Have questions about shipping or tracking? Reach out to us at info@debriefstreetwear.com — we’re here to help.