Debrief Streetwear Return Policy

Thank you for shopping with Debrief Streetwear! We want you to be fully satisfied with your purchase. If you're not completely happy with your items, we're here to help with returns or exchanges under the following guidelines:

1. Acceptable Returns:

• We only accept returns for defective items (e.g., loose threads, items that don't fit properly).
• Cash refunds are not offered. Returns can only be exchanged or credited to your store account.
• Sale items are final and cannot be returned or exchanged.

2. Acceptable Condition:

• Items must be unworn, unwashed, and in new condition to qualify for a return.
• Items should be free from makeup stains, pet hair, or any strong scents (e.g., perfume, deodorant, body odor).
• Tags must still be attached to the item.
• While we prefer items be returned in their original packaging, we accept returns as long as they are securely packed.

3. Return Window:

You have 30 days from the date of receipt to return or exchange your item. Returns outside of this window will not be accepted unless the item is defective.

4. Refunds and Replacements:

• No cash refunds are issued. Returns will be processed for store credit or an exchange.
• If you'd like a replacement, we can offer the same product (subject to availability) or issue store credit if the item is out of stock.
• If the item is faulty and unwearable, we do not require the item to be returned. Simply provide photo evidence of the defect, and we’ll assist you accordingly.

5. Return Costs:

• Return shipping is the responsibility of the customer.
• We do not provide prepaid return labels.
• Return shipping costs vary by country and are paid directly by the customer.
• We do not offer reduced fees for repeat customers or members.

6. Return Process:

• To begin a return, please email us at info@debriefstreetwear.com with your order number, the reason for the return, and any photos (if applicable) of the faulty item.
• Please include your name and order number inside the return package. Printing or including the receipt is not required, though you may do so if you prefer.
• Returns should be sent to: info@debriefstreetwear.com. For further details, please contact our support team.

We hope these guidelines make the return process as smooth as possible! If you have any questions, feel free to reach out to our customer support team.

Thank you for choosing Debrief Streetwear!